30-day money-back policy
Your 30-day money-back period starts from the date and time you pay your Aribify bill. If you request a refund within that period, we refund the amount paid to Aribify for our design and development services. The cancellation deductions described below do not apply to a refund covered by this 30-day policy.
Send your request to hello@aribify.com, including your name, bill or project reference and enough payment information to locate the payment. Eligibility is based on when your request reaches the mailbox, rather than when our team reads it. We acknowledge requests within 48 hours and initiate approved refunds within three to five business days; your payment provider may need additional time to credit your account.
This policy covers Aribify’s services. Purchases made directly from a separate provider, such as a hosting plan bought from Hostinger, remain subject to that provider’s own refund terms. Your mandatory rights and any more favourable existing agreement remain protected.
1. Scope and your existing rights
This policy applies to Aribify’s agreed design and development services, including landing pages, business websites, storefronts, invitations, personal websites and custom builds. Services and digital work are not physical goods to be posted back. Cancellation, correction and refunds are handled as described below.
Your project proposal identifies the scope, price, milestones and approved third-party costs. This policy does not remove mandatory consumer rights, remedies for deficient services or a more favourable promise already made to you. Changes to this page will not retrospectively reduce existing customer rights. The 30-day money-back policy above applies alongside these cancellation terms; an earlier, more favourable promise is not erased by this update.
2. How to request cancellation
Email hello@aribify.com with your name, project reference (if available), a clear request to cancel and enough payment information to locate the project. Do not email card numbers, passwords or unnecessary identity documents. A reason is helpful but is not required just to request cancellation.
Eligibility is assessed at the time the cancellation email reaches the designated mailbox, not when a team member opens it or replies. We use available mail delivery records to establish receipt. A draft that has not been sent or a message that bounces has not been received. Keep your sent message and any delivery evidence; message us on WhatsApp if delivery appears to have failed. We will investigate discrepancies fairly and will not move receipt time forward because our internal response was delayed.
We respond to cancellation requests within 48 hours of receipt, confirming the next steps or any proportionate information needed to identify the project. If a cancellation arrives through another channel, we help record it promptly rather than treating missing formalities as automatic forfeiture.
3. Full refund before delivered start confirmation
If your cancellation is received before project-start confirmation has been successfully delivered to the email address or agreed communication channel designated for your project, you receive a full refund of the amount paid to Aribify for that project.
Project-start confirmation means a clear notice that the agreed project is starting, following the agreed acceptance process. A quotation, an enquiry acknowledgement or an internal decision to begin work is not, by itself, proof that this notice was successfully delivered. We retain relevant delivery evidence. If we cannot establish that the start notice was delivered before cancellation receipt, we apply the full-refund position in this section. We do not use a later start message to backdate eligibility.
4. Cancellation outside the 30-day money-back period
Starting work does not automatically make your payment non-refundable. The following deductions apply only outside the 30-day money-back period and after a successfully delivered start confirmation: any deduction must reflect only work actually and proportionately performed before cancellation receipt and eligible third-party costs described below. We stop avoidable work and expenditure after receiving cancellation.
Completed work is valued against the agreed scope and price. Partly completed work is charged only in proportion to its actual extent, with a clear explanation and relevant evidence. We do not automatically charge an entire milestone merely because someone has begun it. We do not add an arbitrary cancellation penalty or charge for future work that will not be done.
Third-party deductions are limited to costs you approved for your project that have actually been incurred and cannot be recovered, cancelled or credited. We seek available recovery, deduct only the nonrecoverable portion and identify it separately. Unapproved subscriptions, avoidable future renewals and recoverable amounts are not eligible deductions.
5. An itemized calculation
We give you a calculation showing the amount paid, the deliverables or partial work performed, the basis and value of each work charge, each approved nonrecoverable third-party cost, amounts already recovered or refunded, and the remaining refund.
Total cancellation deductions are capped at the amount paid for the project. This policy does not create an additional cancellation debt. The refund cannot be reduced below zero by cancellation deductions.
For illustration only: if ₹20,000 was paid, documented proportional work is ₹6,000 and an approved, genuinely nonrecoverable third-party cost is ₹1,000, the refund would be ₹13,000. These figures are not a standard fee or fixed deduction for your project.
You may question the calculation and request supporting information. We will review disputed items and explain the outcome. Cancellation does not eliminate a separate right to correction or a refund for deficient services.
6. Deficient services, non-delivery and Aribify cancellation
If the delivered service fails the agreed scope or applicable standard, contact us with the issue and the remedy you seek. Depending on the circumstances and applicable rights, a remedy may include correction, completion, an appropriate price reduction or refund. We do not apply routine cancellation deductions to defeat a legally required remedy.
If Aribify cannot deliver the agreed project, we explain the position, stop avoidable costs and agree an appropriate resolution, including refunding amounts attributable to undelivered work. Your mandatory rights and any more favourable agreed remedy take priority. You do not lose a remedy simply because a milestone was previously reviewed or paid.
7. Refund initiation and payment-provider timing
Once a refund is approved, Aribify initiates it within three to five business days. Business days mean Monday to Friday, excluding applicable bank/public holidays. We confirm the amount and, where available, the payment reference when initiation occurs.
Initiation is not the same as money appearing in your account. Banks, card networks and payment providers may take additional time to credit it. We will help trace a delayed refund using the available transaction reference; we do not promise a bank-processing duration we do not control.
Refunds normally use the original payment route where supported. If an alternative is necessary, we agree and verify it securely with the customer. Never provide a password, OTP or full card details to obtain a refund.
8. Third-party plans, disputes and contact
A hosting plan purchased directly from Hostinger is a separate transaction with Hostinger. Its renewal, cancellation and guarantee terms are not Aribify’s guarantee. Our referral relationship does not replace your rights against the provider.
For a cancellation or refund concern, contact hello@aribify.com or WhatsApp message ↗. Include the project reference and earlier correspondence so we can review it. Nothing in this policy prevents you from using applicable consumer complaint or legal remedies.
Aribify · hello@aribify.com
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